Vonage - Outage

Incident Report for University for the Creative Arts

Resolved

Vonage confirmed this issue has been resolved.

Posted Feb 12, 2025 - 14:44 GMT

Monitoring

Calls appear to be working as normal again, although we are yet to have an official response from Vonage. We are continuing to monitor the service.

Posted Feb 12, 2025 - 12:57 GMT

Investigating

Vonage are reporting a UK wide outage which is affecting some UCA telephony services including the IT Service Desk, General Enquires, Admissions and more.

We are waiting on Vonage to provide further updates.

Posted Feb 12, 2025 - 11:49 GMT

This incident affected: Infrastructure (Telephony Services).