UCA - IT Service Status

Partial System Outage

About This Site

The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.

To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!

Office 365 Operational
Outlook (Exchange Online) Operational
Office 365 Portal Operational
Microsoft Forms Operational
Microsoft Teams Operational
OneDrive for Business Operational
Planner Operational
SharePoint Online Operational
PowerBI Operational
myUCA Operational
Blackboard Operational
Turnitin Operational
Corporate Business Systems Operational
Finance System Operational
Accommodation System Operational
The HUB Operational
Content Management System Operational
Students Records System Operational
Online Recruitment System Operational
Counselling System Operational
Timetabling Management System Operational
Door Access System Operational
Room Bookings Operational
Library Management System Operational
myHR / Payroll System Operational
SiSo Booking System Operational
Digital Services Operational
Library Catalogue Operational
Research Online Operational
VADS Service - Online ? Operational
Open Athens Operational
Single Sign-On Service Operational
File Storage Operational
Printing Services Operational
Remote Access VPN Operational
UCA Store Operational
ResourceBank Operational
UCA Website Operational
UCA Workplace ? Operational
Pay Online Operational
Staff Portal Operational
Student Portal Operational
Adobe Creative Cloud Operational
Careers & Employability Operational
Zoom Operational
Panopto Operational
Infrastructure Major Outage
Eduroam WiFi Services Operational
Guest WiFi Services Operational
Core Network Operational
Data Centre Infrastructure Services Major Outage
Campus Infrastructure Services Operational
Telephony Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Smarthub Update Scheduled - Epsom Jun 17, 2025 16:30-17:00 BST

Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 17th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Posted on Jun 10, 2025 - 10:04 BST

Smarthub Update Scheduled - Canterbury Jun 19, 2025 16:30-17:00 BST

Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 17th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Posted on Jun 10, 2025 - 10:06 BST

Smarthub Update Scheduled - Maidstone Jun 25, 2025 16:30-17:00 BST

Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 18th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Posted on Jun 10, 2025 - 10:08 BST
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Smarthub Update Scheduled - Farnham
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 16:30 BST
Scheduled - Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 17th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Jun 10, 10:01 BST
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Friday 30th May, 7.30am-9am, Planned power outage in G Block at Canterbury Campus
Completed - The scheduled maintenance has been completed.
May 30, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:30 BST
Scheduled - Mitie will be carrying out some power maintenance work in G block on Friday 30th of May, from 07:30 AM until 9 AM. The work will require the replacement of some RCDs in the fuse boards, thus entails turning off the power in most of the building, which will affect the IT in that area as the switches, wireless access points and staff/student devices will be affected.
May 29, 14:32 BST
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