UCA - IT Service Status
Update - Latest update for Mitel Phones at Epson Campus - Our engineers completed upgrades on our infrastructure last night. We are monitoring the results to see if this has improved the ongoing issue with Mitel phones.
Aug 23, 2023 - 08:45 BST
Update - Unfortunately all attempts to resolve the issue have so far been unsuccessful, however, our engineers are continuing to work on this issue with our third party suppliers to find a resolution.

In the meantime workarounds are available. Please contact the IT Service Desk or log a call on the HUB via the normal channels so that we can look into this for you.

Aug 02, 2023 - 11:35 BST
Update - We are continuing to investigate this issue with our support partners.
Jul 27, 2023 - 09:15 BST
Update - We have continued to make changes to our environment to resolve this ongoing issue, however, unfortunately the problem remains.

Our engineers are continuing to work on resolving this as a priority and further updates will be posted as they become available.

Jul 25, 2023 - 17:27 BST
Update - We are working on this issue as a priority, however, as this time it is still ongoing.

Please continue to log calls with the Service Desk if you need a workaround in the interim.

Jul 24, 2023 - 14:01 BST
Update - Our engineers have continued to work on this issue throughout the day, however, we are yet to find a resolution.

We have a number of workarounds available and if you are affected by this issue, please contact the IT Service Desk or log a call via the HUB.

Jul 21, 2023 - 17:11 BST
Investigating - We made further changes to our environment overnight, however, these have not resolved the issue.

Our engineers are continuing to investigate and we are working with third parties to resolve this as soon as possible.

We apologise for the inconvenience. Further updates will be posted when available.

Jul 21, 2023 - 08:42 BST
Update - Unfortunately all of our tests and changes have not resulted in a resolution. Our engineers and third parties are continuing to work on resolving the issue.
Jul 20, 2023 - 16:07 BST
Identified - Our engineers are working on a fix and we hope to have a resolution soon.
Jul 20, 2023 - 11:06 BST
Update - We are continuing to investigate this issue.
Jul 20, 2023 - 09:10 BST
Investigating - We are currently investigating an issue affecting the Mitel phones at our Epsom campus, which is impacting other services on computers which are networked through the phone.

We are working with our third parties to resolve this issue as quickly as possible.

Jul 19, 2023 - 16:49 BST

About This Site

The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.

To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!

Office 365 Operational
Outlook (Exchange Online) Operational
Office 365 Portal Operational
Microsoft Forms Operational
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OneDrive for Business Operational
Planner Operational
SharePoint Online Operational
PowerBI Operational
myUCA Operational
Blackboard Operational
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Corporate Business Systems Operational
Finance System Operational
Accommodation System Operational
The HUB Operational
Content Management System Operational
Students Records System Operational
Online Recruitment System Operational
Counselling System Operational
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myHR / Payroll System Operational
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VADS Service - Online
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Single Sign-On Service Operational
File Storage Operational
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UCA Workplace
Pay Online Operational
Staff Portal Operational
Student Portal Operational
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Adobe Creative Cloud Operational
Careers & Employability Operational
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Infrastructure Degraded Performance
Eduroam WiFi Services Operational
Guest WiFi Services Operational
Core Network Operational
Data Centre Infrastructure Services Operational
Campus Infrastructure Services Operational
Telephony Services Degraded Performance
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Please note that both People & Culture: Employee Self-Service & People & Culture: People Managers will be unavailable between 6pm on Friday 6th October and 10pm on Sunday 8th October for planned maintenance.
Posted on Sep 20, 2023 - 08:28 BST
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - SITS Update 'A fix has been implemented which we believe has resolved all issues with SITS. We will continue to monitor the service' Once again we would like to thank you for you support.
Sep 18, 10:29 BST
Update - We are continuing to work on resolving this ongoing issue as a priority. We will provide another update at 11AM
Sep 18, 09:42 BST
Investigating - IDS would like to inform you that SITS is Offline. We hope to resolve this as quickly as possible. Thank you for your support and patience.
Sep 18, 09:03 BST
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.