UCA - IT Service Status

All Systems Operational

About This Site

The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.

To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!

Office 365 Operational
Outlook (Exchange Online) Operational
Office 365 Portal Operational
Microsoft Forms Operational
Microsoft Teams Operational
OneDrive for Business Operational
Planner Operational
SharePoint Online Operational
PowerBI Operational
myUCA Operational
Blackboard Operational
Turnitin Operational
Corporate Business Systems Operational
Finance System Operational
Accommodation System Operational
The HUB Operational
Content Management System Operational
Students Records System Operational
Online Recruitment System Operational
Counselling System Operational
Timetabling Management System Operational
Door Access System Operational
Room Bookings Operational
Library Management System Operational
myHR / Payroll System Operational
SiSo Booking System Operational
Digital Services Operational
Library Catalogue Operational
Research Online Operational
VADS Service - Online ? Operational
Open Athens Operational
Single Sign-On Service Operational
File Storage Operational
Printing Services Operational
Remote Access VPN Operational
UCA Store Operational
ResourceBank Operational
UCA Website Operational
UCA Workplace ? Operational
Pay Online Operational
Staff Portal Operational
Student Portal Operational
Adobe Creative Cloud Operational
Careers & Employability Operational
Zoom Operational
Panopto Operational
Infrastructure Operational
Eduroam WiFi Services Operational
Guest WiFi Services Operational
Core Network Operational
Data Centre Infrastructure Services Operational
Campus Infrastructure Services Operational
Telephony Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 27, 2025

No incidents reported today.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Smarthub Update Scheduled - Maidstone
Completed - The scheduled maintenance has been completed.
Jun 25, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 16:30 BST
Scheduled - Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 18th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Jun 10, 10:08 BST
Jun 24, 2025
Payment Issue Accommodation System
Resolved - This incident has been resolved.
Jun 24, 10:40 BST
Monitoring - Payments are working again. We are continuing to monitor this service.
Jun 23, 12:13 BST
Investigating - We are aware of further payment issues over the weekend. These are being investigated with our third party provider.
Jun 23, 10:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 13:56 BST
Identified - A fix has been implemented and we are currently monitoring to see if the changes have fully resolved the issue.
Jun 19, 10:18 BST
Update - Unfortunately we haven't found the root cause for this issue, but our engineers are continuing to work with our third party to resolve the issue.
Jun 18, 16:35 BST
Update - Our preliminary checks have shown payments are available and working for some students. We are continuing to investigate why this is not working for everyone.
Jun 18, 12:19 BST
Update - Our engineers are continuing to investigate this issue with our external provider.
Jun 18, 10:31 BST
Investigating - We are aware of an issue affecting the accommodation system where there is no payment option available. This is being investigated as a priority. Further updates will be posted once available.
Jun 18, 09:43 BST
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Smarthub Update Scheduled - Canterbury
Completed - The scheduled maintenance has been completed.
Jun 19, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 16:30 BST
Scheduled - Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 17th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Jun 10, 10:06 BST
Jun 18, 2025
Jun 17, 2025
Smarthub Update Scheduled - Epsom
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 16:30 BST
Scheduled - Hi,
We have Smarthub updates booked in to happen on each site as follows:

Farnham - 12th June 4:30pm

Epsom - 17th June 4:30pm

Canterbury - 19th June 4:30pm

Maidstone - 25th June 4:30pm

They have booked a half hour time slot in for each update so may be some down time for each between 4:30pm & 5pm.
Jun 10, 10:04 BST
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Single Sign On issues
Resolved - This incident has been resolved.
Jun 13, 14:10 BST
Investigating - We are aware some users are having difficulty logging into systems that use Microsoft Single Sign On for authentication.

Microsoft have acknowledged the issue and we hope to have an update within the next few hours.
Jun 13, 11:39 BST
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